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When will my order ship?
Please refer to our complete Shipping Policy.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. For delivery times and additional information, please refer to our Shipping Policy page for more details.
How are products shipped to Hawaii, Alaska and Canada?
Please refer to our Shipping Policy page for more details.
Do you ship to my country?
Abela Baby Gifts does not deliver to international destinations. We do ship within the continental United States as well as Alaska and Hawaii. Please refer to our Shipping Policy for more details.
Do you have a Privacy Policy?
We value your privacy. Please view our Privacy and Security Policy for complete details on how we use the information we collect.
How secure is this Website?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Please refer to our Privacy and Security Policy.
Do I have to pay sales tax?
You will only have to pay sales tax of 6.25% if your order is shipped to an Illinois address or selected bedding items shipped within a New York address. Shipping or incidental charges are not taxed.
When will my credit appear on my account?
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
What are my payment choices?
Abela Baby Gifts accepts Visa, MasterCard, Discover, Diners Club, PayPal, check by mail, and money order payments. During the checkout process you may choose any of these payment options and continue to place your order. See below for further information on each payment option:
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Credit Cards:
Please note that we cannot ship an order unless the credit card used has passed verification with the issuing bank or institution. Usually, we receive immediate verification once the order is placed, so there is no delay in shipping. If there are verification issues, we will contact you immediately via email or telephone.
PayPal:
All orders paid for through PayPal will be held until the funds transfer has completed. This can in some cases take a few days. You will be notified via email as soon as the order ships.
Check by Mail:
Check by mail orders will be shipped once we have received the check and have received notification from the bank that the check has cleared. You will be notified via email as soon as the order ships.
Money Orders:
Orders paid for with a money order will be shipped once we have received the money order and have received notification from the bank that it has cleared without issues. You will be notified via email as soon as the order ships.
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How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) Type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the tope of the shopping cart you'll see a box where you may enter your coupon code.
How do I contact you?
You may contact us at Abela Baby Gifts several ways:
Email: customerservice@abelababygifts.com
Phone: 217.239.9997 or toll-free 866.499.8688
Fax: 217.762.9944
Mail: NGWT Enterprises
107 S. State Street
Monticello, Illinois 61856
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