Confirmations, Shipping, Returns,
Policies, Exchanges and Privacy
ABELA BABY GIFTS ORDER CONFIRMATION
After your order has been placed; you will receive an E-mail confirmation confirming your order. Once the order has been sent, you will receive a second email, confirming that your order has been shipped.
ABELA BABY GIFTS Phone Orders
Please call our toll free number: 1.866.499.8688 Monday thru Friday 9-5 CST.
Since we are a small company, you may find that we are busy taking orders so please leave a message and we will return your call shortly. Web orders are sometimes your quickest option and very secure.
ABELA BABY GIFTS Shipping Policy
Products may be shipped from more than one manufacturer and will be shipped directly from the manufacturer, in which case, there will be different shipping charges applied to the order. Your order may be shipped in multiple shipments from various carriers. Shipping charges for US packages are calculated automatically in the shopping cart and vary by weight and destination.
All items shipped to Alaska, Hawaii, APO addresses, and U.S. Possessions will likely have a surcharge added that will not be calculated automatically at checkout. Please email or call for pricing, which will depend on several factors, including weight, size, and whether the manufacturer offers USPS shipping. Abela Baby Gifts generally does not ship outside of the U.S.; please call or email us at customerservice@abelababygifts.com to ascertain whether an order may be shippable outside of the U.S. and, if so, what incremental charges may be incurred.
Items with a shipping surcharge within the contiguous 48 states will have such charge clearly indicated in the item description and/or prior to checkout in the shopping cart.
As some items are shipped directly from manufacturers, Abela Baby Gifts does not have control over the shipping method (e.g., UPS, USPS, FedEx, etc.) for those items. Also, single orders may be delivered in multiple shipments.
Although we endeavor to deliver orders in 4-12 days, this is not always possible—especially in the case of items that are shipped directly from manufacturers--especially personalized, specially ordered, large or heavy, and items shipped from those manufacturers or importers.
Most bedding products are specialty ordered directly from the manufacturer and require 2 - 4 weeks for delivery. As mentioned previously, in order to offer the lowest prices possible and to expedite delivery, certain items are shipped directly from the manufacturers.
If you provide Abela Baby Gifts with an incorrect address and forwarding charges apply, a charge will be added to your card reflecting those charges.
Return Policy
Abela Baby Gifts is committed to making every customer a satisfied customer. We consider it extremely important that customers enjoy the products they purchase and look forward to doing business with us again. While we do our best to make sure that the quality of the products we deliver is unsurpassed, if something about our products or service does not meet your expectations, we will always go the extra mile to ensure your satisfaction.
We guarantee that all products are new and genuine as described.
We want you to know what you are buying and are confident that you will always get what you pay for when shopping at www.abelababygifts.com.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
If you are not fully satisfied within 5 days of the delivery date, please return your order to us. Email or call our customer service at customerservice@abelababygifts.com or 1-866-499-8688 to be assigned a Return Materials Authorization (RMA), which allows us to keep track of the return. All returns must have (RMA) number clearly marked on the outside of the returned package to receive credit on purchases returned to Abela Baby Gifts.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sell-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
Return shipping costs are your responsibility on all exchanged/returned items unless the item is damaged or defective . All our products are custom orders and therefore are subject to a 15% restocking fee; customized/personalized items may not be returned. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.
We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at customerservice@abelababygifts.com or via telephone at 1-866-499-8688.
Please allow us 10-14 days once we have received your return to process and credit your credit card.
You Must Inspect Packing and Product on Delivery
It is critical that you inspect packaging and the items contained therein for damages immediately.
Prompt inspection of packaging should be done as soon as the order arrives and while the delivery person is still there (if at all possible). This inspection is especially critical for large items, such as furniture, which may be prone to damage during shipping. Neither the shipping company nor the manufacturer will provide any allowance or insurance coverage if damaged packaging is not called to the attention of the driver.
As a consequence, Abela Baby Gifts cannot be responsible for damage that should have been reported to the shipper.
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new item at our expense (subject to proper customer inspections, as specified above).
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces. We work hard to make your shopping experience at ABELA BABY GIFTS an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.
All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Canceling Your Order
If you have placed an order that you would like to cancel, please call us at 1-866-499-8688 within two hours of placing your order to cancel it free of any charges.
Don't worry! Even after the two hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time. Orders or portions of orders that have shipped before we receive a written/emailed cancellation from you and have been able to transmit that to the shipping company cannot be cancelled but may be returned subject to the Return Policy of the store.
PAYMENT
We accept Visa, MasterCard, Diners Club, PayPal, Money Orders and Personal Checks. Shopping online at www.abelababygifts.com is not only convenient, it is extremely secure. Your credit card will be charged when the order is placed, payable to NGWT Enterprises. You can also pay off-line; you may use a personal check or money order made payable to NGWT Enterprises and send it along with a copy of your order. If a personal check is used the order will be processed when the check is cleared. (Usually 10 days.)
Send payment to:
NGWT Enterprises
107 South State St.
Suite E
Monticello, IL 61856
ABELA BABY GIFTS Privacy and Security Policy
We promise never to sell any customer's information to any third party. This is our pledge to you, our customer. Only abelababygifts.com will use any information gathered on this site. Your privacy is our first and main concern.
Transactions between you and our website are fully encrypted using SSL technology provided by one of the leading vendors in the field.
Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our website and our customers, we face the same risks as all Internet companies.
